Q: What makes you different from other IT providers?
A: We’re not just IT support. We’re a true partner that works alongside your team with clear advice, no tech jargon, and solutions that put your business first. We empower your employees to be your first line of defense, combining smart tools with real-world training so your whole team can work confidently and securely.
Q: Do I need a full-time IT person?
A: Not with us. You get all the benefits of an in-house IT team—without the salary, benefits, or turnover risk.
Q: How fast can you respond to an issue?
A: Most requests are acknowledged within 30 min; most always they are resolved the same day, depending on urgency.
Q: What is IT strategy, and why does it matter for small businesses?
A: IT strategy ensures your tech supports your goals—like improving workflow efficiency, securing data, and enabling growth. It helps prevent downtime, costly mistakes, and outdated systems.
Q: Can you work with my current IT setup or team?
A: Absolutely. We can either support your existing infrastructure or become your full-service IT backbone. We can serve as a second set of eyes on your current IT situation. It takes a village these days, and we are prepared to step in to do whatever is needed
Q: What types of businesses do you serve?
A: We specialize in small businesses with 10–100 employees that rely on computers and cloud-based tools—law firms, non-profits, consultants, retail shops, wealth management firms, CPAs, and more.
Q: What kinds of IT services do you offer?
A: We offer IT consulting & strategy, helpdesk support, cybersecurity oversight, cloud migration planning, and ongoing managed IT support. We also can help with special projects or email migrations or server replacements or upgrades. We do troubleshooting on almost anything, and we can provide low voltage technicians for any cabling or camera needs.
Q: How do you keep data secure and compliant?
A: We follow industry best practices—software updates, patch management, strong password policies, and security training to name a few. We can also help your organization meet industry-specific compliance requirements to fill any security gaps.
Q: What’s the one thing I need to do first to use AI safely in my business?
A: It is important to start with an AI usage policy. It tells your team what’s safe to share with AI tools and what is not. Without clear rules, employees can accidentally leak sensitive data, so a simple policy is the fastest way to protect your business.
Q: Do you help Memphis businesses with compliance requirements like HIPAA, PCI, or NIST?
A: Yes, we help Memphis businesses meet compliance requirements like HIPAA, PCI, and NIST. We guide you toward compliance with the right controls, documentation, and security practices. We can guide TTX (Table Top Exercises) and help to prepare your company for a breach with an Incident Response Plan and Acceptable Use Policy and attestations.
Q: Are there any hidden fees with your IT services?
A: No, we do not have hidden fees. We are always working to level up your cybersecurity, and some advanced protections may come at an additional cost while others may not. We make sure our partners are always clear on what will be added, if anything. The only things not included in our MCS Service Plans are projects (like email migrations and device replacements) and hardware, and we explain those upfront. You will be very clear depending on which plan you choose what is covered and what is not covered.
Q: Can you work within my IT budget?
A: Yes. Once we understand your business, we can design a support plan that fits your needs and your budget while still maintaining a level of security.
Q: Do you offer penetration testing?
A: Yes, we offer full penetration testing for small and mid-size businesses. We can perform internal, external, and web-application tests based on your environment. After the test, we provide a clear report, explain the findings in plain English, and help you fix any vulnerabilities.
Q: How do I know what AI tools are being used in our environment?
A: We offer an AI exposure scan that shows exactly which AI tools your team is using and where your data may be going. From there, we provide full AI governance to help you set safe rules, control access, and manage AI use across your business.
